Privacy Policy

Privacy Policy

Effective Date: [1-09-2025]

At People Tree Hospitals, registered under TMI Health Care Private Limited (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our hospitals, clinics, digital platforms, and related healthcare services.

1. Scope of this Policy

This Privacy Policy applies to:

  1. All hospitals and healthcare facilities operated under the brand People Tree Hospitals.
  2. All clinics, specialty centers, outreach programs, and health camps conducted by us.
  3. Our websites, mobile applications, online appointment systems, and other digital services.

2. Information We Collect

We may collect the following categories of information:

  1. Personal Information
    1. Name, age, gender, date of birth.
    2. Contact details such as phone number, email address, and postal address.
    3. Identification details (Aadhaar, PAN, passport, or other IDs as required).
  2. Medical Information
    1. Health records, prescriptions, diagnostic reports, treatment history.
    2. Insurance details and claims information.
    3. Doctor consultations and clinical notes.
  3. Digital Information
    1. Information you provide through online forms, appointment booking, or feedback.
    2. Technical information such as IP address, browser type, device details, and usage patterns collected via cookies or analytics tools.

3. How We Use Your Information

Your information may be used for the following purposes:

  1. To provide you with healthcare services, treatments, and follow-ups.
  2. To schedule, manage, and confirm your appointments.
  3. For billing, insurance claims, and administrative purposes.
  4. To improve our services, facilities, and patient experience.
  5. To send important updates such as reminders, health tips, or hospital news (where consented).
  6. To comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data:

  1. With doctors, nurses, and healthcare professionals directly involved in your care.
  2. With insurance companies, TPAs (Third Party Administrators), or government agencies as required.
  3. With trusted service providers who support our IT, billing, or communication systems.
  4. When legally required by law enforcement, courts, or regulatory authorities.

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal and medical information. While we strive to ensure the highest level of security, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your medical and personal information for as long as necessary to provide healthcare services, meet legal requirements, and resolve disputes.

7. Your Rights

As a patient, you have the right to:

  1. Access your medical and personal records maintained by us.
  2. Request corrections to inaccurate or incomplete information.
  3. Withdraw consent for non-essential communications (such as marketing).
  4. Raise concerns regarding the handling of your data.

8. Cookies & Digital Tracking

Our website and mobile applications may use cookies and similar technologies to enhance user experience, analyze trends, and improve services. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our digital platforms may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

TMI Health Care Private Limited (Operating under the brand People Tree Hospitals)
People Tree Hospitals,  Metro Station Yeshwanthpur, 2, Tumkur Rd, next to Goraguntepalya, Goraguntepalya, Yeswanthpur, Bengaluru, Karnataka 560022
080 4959 9999
operations.manager@peopletreehospitals.com